💳 Card Services – RBL Bank
Email: cardservices@rblbank.com
Phone: +91 22 6232 7777

📘 Product Details – LTFS Loan
Loan Amount: Up to ₹30,00,000
Interest Rates: Starting from 11% per annum
Loan Tenure: Up to 72 months
Processing Fees: Up to 3% of the loan amount plus applicable taxes

📘 Product Details – Respo Personal Loan
Loan Amount: Up to ₹2,00,000
Interest Rates: Starting from 18% per annum
Loan Tenure: Up to 12 months
Disbursement: Realtime disbursement
More Info: https://respo.co.in/our-partners/

🛡️ Grievance Redressal Information

SalarySe is committed to resolving your concerns promptly, fairly and transparently. Please use the contacts and escalation paths below if you have a complaint.

📍 RBL Bank – Nodal Officer Contact
Principal Nodal Officer – RBL Bank Ltd.
Mr. Vikas Nigam
Unit No. 306‑311, 3rd Floor, JMD Megapolis, Sector 48, Sohna Road, Gurugram 122018 (Haryana)
Email: principalnodalofficer@rblbank.com
Phone: 022 7143 2700

💼 Personal Loan – SalarySe Nodal Officer
Grievance Redressal Officer – SalarySe (Critical Path Technologies Pvt Ltd)
Rajanikanta Nayak
LG006, DLF Grand Mall, Mehrauli‑Gurgaon Rd, A Block, Sector 28, DLF Phase 1, Gurugram 122002 (Haryana)
Email: rajanikanta.nayak@salaryse.com
Phone: +91 96509 40728

💼 Personal Loan – Respo Nodal Officer
Grievance Redressal Officer – Respo Financial Capital Private Limited
Mr. Swapnil Kinalekar
Address: 2nd Floor, Dyna Business Park, Street No. 1, MIDC, Andheri (East), Mumbai 400 093 Email ID: nodal@respo.co.in
Contact: 022-28256467

📜 SalarySe Grievance Redressal Policy

Key Principles
– Fair Treatment: Every customer is treated with dignity, transparency and fairness.
– Courtesy & Timeliness: Issues are resolved promptly and politely.
– Clear Escalation Paths: Customers know how and where to escalate unresolved issues.
– Good Faith: We always act in the customer’s best interest.

🛠 Internal Complaint Handling
– All complaints are logged and tracked in a CRM system.
– Target resolution time: 7 working days.
– Interim updates are provided via email, SMS or phone if delays occur.

📞 Customer Support Channels
Email: support@salaryse.com
Phone: +91 96509 40728

⬆️ Escalation Matrix

Level 1 – Customer Support
Customers can lodge a complaint through the Help & Support section available in the SalarySe app.

Alternatively, they may write a letter to the below address:
LG006, DLF Grand Mall,
Mehrauli-Gurgaon Road, A Block,
Sector 28, DLF Phase 1,
Gurugram, Haryana – 122002

The Company will endeavor to resolve the grievance within 7 to 10 business days from the date of receipt.

Level 2 – Nodal Grievance Redressal Officer
If the customer is not satisfied with the response received at Level 1, the issue may be escalated to the Nodal Grievance Redressal Officer:

Name: Rajanikanta Nayak
Email: rajanikanta.nayak@salaryse.com
Address: LG006, DLF Grand Mall, Mehrauli-Gurgaon Road, A Block, Sector 28, DLF Phase 1, Gurugram, Haryana – 122002

The Company will endeavour to respond to each complaint within 7-10 business days from the date of receipt of the complaint.

Level 3 – RBI Ombudsman
If the complaint is not resolved by the Company within the timeline stipulated by RBI (currently 30 days), the customer may lodge a complaint on the RBI’s Complaint Management System (CMS) under the Reserve Bank – Integrated Ombudsman Scheme, 2021.

CMS Portal: https://cms.rbi.org.in
The complaint should be filed with the Ombudsman in whose jurisdiction the office of the Company is located.

📊 Monitoring & Continuous Improvement
– Periodic reviews identify systemic issues and resolution times.
– Corrective actions are taken promptly based on trends and feedback.
– Regular reports to senior management ensure ongoing improvement.

🔗 External Complaint Portals
RBI Sachet Portal: https://sachet.rbi.org.in/
RBI CMS Portal: https://cms.rbi.org.in/cms/indexpage.html#eng

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