Product Details

‍💳 Card Services – RBL Bank
Email: cardservices@rblbank.com
Phone: +91 22 6232 7777

‍📘 Product Details – LTFS Loan
Loan Amount: Up to ₹30,00,000
Interest Rates: Starting from 11% per annum
Loan Tenure: Up to 72 months
Processing Fees: Up to 3% of the loan amount plus applicable taxes

‍📘 Product Details – Respo Personal Loan
Loan Amount: Up to ₹2,00,000
Interest Rates: Starting from 18% per annum
Loan Tenure: Up to 12 months
Disbursement: Realtime disbursement
More Info: https://respo.co.in/our-partners/

‍Grievance Redressal Cell

‍🛡️ Grievance Redressal Information
‍SalarySe is committed to resolving your concerns promptly, fairly and transparently. Please use the contacts and escalation paths below if you have a complaint.

‍📍 RBL Bank – Nodal Officer Contact
Principal Nodal Officer – RBL Bank Ltd.
Mr. Vikas Nigam
Unit No. 306‑311, 3rd Floor, JMD Megapolis, Sector 48, Sohna Road, Gurugram 122018 (Haryana)
Email: principalnodalofficer@rblbank.com
Phone: 022 7143 2700

‍💼 Personal Loan – SalarySe Nodal Officer
Grievance Redressal Officer – SalarySe (Critical Path Technologies Pvt Ltd)
Rajanikanta Nayak
LG006, DLF Grand Mall, Mehrauli‑Gurgaon Rd, A Block, Sector 28, DLF Phase 1, Gurugram 122002 (Haryana)
Email: rajanikanta.nayak@salaryse.com
Phone: +91 96509 40728

‍💼 Personal Loan – Respo Nodal Officer
Grievance Redressal Officer – Respo Financial Capital Private Limited
Mr. Swapnil Kinalekar
Address: 2nd Floor, Dyna Business Park, Street No. 1, MIDC, Andheri (East), Mumbai 400 093 Email ID: nodal@respo.co.in
Contact: 022-28256467

‍📜 SalarySe Grievance Redressal PolicyKey Principles
‍
– Fair Treatment: Every customer is treated with dignity, transparency and fairness.
– Courtesy & Timeliness: Issues are resolved promptly and politely.
– Clear Escalation Paths: Customers know how and where to escalate unresolved issues.
– Good Faith: We always act in the customer’s best interest.

‍🛠 Internal Complaint Handling
– All complaints are logged and tracked in a CRM system.
– Target resolution time: 7 working days.
– Interim updates are provided via email, SMS or phone if delays occur.

‍📞 Customer Support Channels
Email: support@salaryse.com
Phone: +91 96509 40728

‍⬆️ Escalation MatrixLevel 1 – Customer Support
Customers can lodge a complaint through the Help & Support section available in the SalarySe app.

Alternatively, they may write a letter to the below address:
LG006, DLF Grand Mall,
Mehrauli-Gurgaon Road, A Block,
Sector 28, DLF Phase 1,
Gurugram, Haryana – 122002

The Company will endeavor to resolve the grievance within 7 to 10 business days from the date of receipt.Level 2 – Nodal Grievance Redressal Officer
If the customer is not satisfied with the response received at Level 1, the issue may be escalated to the Nodal Grievance Redressal Officer:

Name: Rajanikanta Nayak
Email: rajanikanta.nayak@salaryse.com
Address: LG006, DLF Grand Mall, Mehrauli-Gurgaon Road, A Block, Sector 28, DLF Phase 1, Gurugram, Haryana – 122002The Company will endeavour to respond to each complaint within 7-10 business days from the date of receipt of the complaint.

‍Level 3 – RBI Ombudsman
If the complaint is not resolved by the Company within the timeline stipulated by RBI (currently 30 days), the customer may lodge a complaint on the RBI’s Complaint Management System (CMS) under the Reserve Bank – Integrated Ombudsman Scheme, 2021.

CMS Portal: https://cms.rbi.org.in
‍
The complaint should be filed with the Ombudsman in whose jurisdiction the office of the Company is located.📊 Monitoring & Continuous Improvement
– Periodic reviews identify systemic issues and resolution times.
– Corrective actions are taken promptly based on trends and feedback.
– Regular reports to senior management ensure ongoing improvement.

‍🔗 External Complaint Portals
RBI Sachet Portal: https://sachet.rbi.org.in/
RBI CMS Portal: https://cms.rbi.org.in/cms/indexpage.html#eng

‍Collection Partner of SalarySe
Digibiz Global Resource Management Pvt Ltd. is our partner for loan collections© 2025 SalarySe (Critical Path Technologies Pvt Ltd).
All rights reserved.

Digital Lending App: SalarySe
Below are the details regarding the outstanding AUM in the loan portfolios where SalarySe has entered into default loss guarantee arrangements with its lending partners. The numbers below indicate the outstanding AUM as on Jul 31, 2025:

Lender A (in INR crore):
‍Portfolio A1: 2.1Cr